Technical Committee

About the Technical Committee

The RCAT National Technical Committee is dedicated to the Residential & Commercial Appliance Technology program. It’s members all have more than 20 to over 40 years experience in the appliance and refrigeration technology service industry.  Consistency and keeping up with today’s changing technology in the Major Appliance Industry is a top priority.

Professional Service Association
Greg Doster – Chairman
Board of Directors Member
Phone: 954-812-9695  | Cell Phone: 954-812-9695

Greg is retired from Whirlpool Corporation after 18 years of service. Greg has been in the appliance service industry for over 47 years working for Sears, Maytag, Whirlpool and owning his own business. Greg has been a member of the SkillsUSA MART National Technical Committee for more than 17 years. Greg also serves on the Miami/Dade County MART Advisory Committee and State of Florida SkillsUSA MART Technical Committee.

Nationwide Marketing Group
Mark Pollitz – Co-Chairman
National Director of Service
Phone: 386-290-9449  | Cell Phone: 386-290-9449

Mark is currently with Samsung as a technical trainer. He has been in the appliance service industry for over 40 years working for several manufacturers, large and small service companies and as an Appliance Service Professional. Mark has been a member of the SkillsUSA MART National Technical Committee for more than 15 Years. he also serves on the State of Florida SkillsUSA MART.

Fisher & Paykel
Mike Yelo
Operations Manager Field Service
Phone: 609-664-8828 | Cell Phone: 732-266-8261

Michael has been in the appliance service industry for over 15 years. He started in 2003 with Miele as a Display Installer, Service Technician, Senior Technician, and Technical Service Supervisor. In 2013, he moved over to Samsung where he was a Technical Trainer until he was promoted to Technical Training Manager. In 2019, he joined Fisher & Paykel as Factory Service Operations Manager, overseeing technicians throughout the United States. Michael joined the SkillsUSA Mart National Technical Committee in 2018.

Sub-Zero Group, Inc.
Tyler Verri
Manager – Training & Installation Strategy
Phone: 608-204-6462 | Cell Phone: 608-630-3715

Tyler Verri has been devoted to Sub-Zero, Group Inc. starting as an intern in June 2006.  Tyler has an undergraduate degree in business with an emphasis in IT infrastructure and an MBA with a technology management emphasis.  From February 2007 through June of 2018 Tyler spent time in varying roles within the IT department.   In July of 2018, Tyler was provided a development opportunity to move into Customer Service to take over the training and installation strategy.  Over the past 2 years, Tyler has worked to understand the needs of Sub-Zero Group, Inc. service and installation partners with regards to training.

Tracy Crocker
Division field service Manager – South

I have over 18 years of experience in the Appliance industry. I began my career with Sears where I spent 12 years in multiple levels of Field Service and Contractor Management. After my time there, I have spent almost 2 years as a Division Field Service Manager (South) with Lowe’s.


Reliable Parts
Besor Fayas
Vice President of Sales
Phone: 972-998-7228 | Cell Phone: 972-705-7808

Besor Fayas is the Vice President of Sales for Reliable Parts Ltd., responsible for the strategic growth, vision, and performance of the many appliance manufacturers, Reliable Parts represents.

As a seasoned professional with more than 15 years of industry experience, Besor is known for driving brand awareness, sales leadership, and delivering financial performance.  He started with Appliance Parts Depot as a Sales Support Manager and has been promoted through the company to Director of Sales and ultimately when APD was purchased by Reliable Parts, to VP of Sales.  Prior to this Besor worked in several operations roles within the appliance wholesale distribution business as well as operating an appliance service company for several years.  Upon graduating from high school, he served in the US Army Infantry for 6 years where he attended several leadership courses.  His continued focus on leadership excellence, team building, and continuing education has helped propel him through the ranks throughout his career.

Besor studied business management with focus on entrepreneurial aspirations at Southern Methodist University. As well he has obtained certificates from US Army Primary Leadership and Development Course & University of Texas Arlington Business Management.  He is currently based at Reliable’ s corporate Headquarters in Dallas, Texas.

Asurion Service Network
Mike Cox
Technical Business Manager
Phone: 949-324-6306 | Cell Phone: 949-324-6306

After earning my Associate of Arts degree, I continued my technical education at Los Medanos college earning an associate of Science. My appliance career begins with Maytag in 1990 as a field service technician, field service manager and eventually into factory branch operations. In 2007 I joined Brandsource supporting our members with successful programs for their businesses. In 2017 I found my way to Asurion and today, lead a team of technical experts that share their knowledge with our service network.

Of the directions in my career, SKILL’s USA has remained a constant, allowing me to network with peers, industry instructors and allowing me to give back to the next generation.

Richard Berki
Regional Service Manager
Phone: 913-674-7345 | Cell Phone: 816-516-8090

Mr. Appliance
Stuart Pyburn
Franchise Business Coach
Phone: 254-759-5806 | Cell Phone: 254-854-2471

Stuart Pyburn is a Financial Business Coach for Mr Appliance, A Neighborly Company, where he assists franchise business owners with all aspects of their business and making sure they understand and adhere to the systems of the franchise. He is also the Subject Matter Expert on Appliance Technicians. Pryor to working for Mr Appliance he worked for Sears Product Service for 29 years starting as an Appliance Repair Tech and then moved through the ranks of Routing, Inventory, Technical Training, Tech Management, and Loss Prevention and Asset Protection Management.

United Appliance Servicers Association
Brannon Harris
Board Member
Phone: 770-577-5770 | Cell Phone: 770-480-0550

Brannon is the owner of Dependable Repair Services & an active board member for UASA. Brannon has spent the last 15 years in the Family business & took it over in 2015. Brannon has been a member of the SkillsUSA MART National Technical Committee since 2013.

BB Appliance
Ed & Brenda Besalke
Cell Phone: 573-721-1131 Brenda | Cell Phone: 573-473-9270 Ed

Ed is a Veteran of the USAF. He has been in the Appliance and HVAC service industry since 1982. He and his wife Brenda who is a LPN Nurse, office manage and the real boss at B&B Appliance which her and Ed have owned since 1993. Both Ed and Brenda have been involved with SkillsUSA since 2004. During this time Ed has also been a member of the MART SkillsUSA National Technical Committee.

Michaelson’s Appliance Repair
Mike Basich
Phone: 813-935-1919 | Cell Phone: 813-917-4372

Mike entered the appliance industry as a delivery helper in 1975. In 1977 he went to work for General Electric as a TV/Appliance shop technician. In 1986 Mike was hired by Desears Appliance & TV as a service technician. Mike and his wife opened Michaelson’s Appliance Repair in 1988 & continues as owner operator today. Mike is also a member of PSA, USA & MSA trade associations. Mike holds personal accreditations as a Universal Technician from NASTeC and Master Certified Appliance Professional & Certified Service Manager from PSA. Mike is the Coordinator of the Florida SkillsUSA State MART Contest. Mike has also been a member of the SkillsUSA MART.

Professional Service Association
Mike Callahan
Phone: 888-319-8311

I grew up in New York and worked with my father’s business. I started as a technician and helped grow his business, moved to Texas, and started Callahan’s Appliance Inc. Growing each year, we now have 9 technicians. I try to help the industry from every aspect I can. I started volunteering as a committee member for PSA, Professional Service Association. After a few years, I was voted to be President of the association. I also started volunteering with Skills USA and now am honored to be a judge. Our industry is lacking qualified technicians. My efforts have been to learn, teach, and grow our industry to fill it with qualified technicians.

Christina Kraker
COO / Co-Founder
Phone: 530-520-4799 | Cell Phone: 530-520-4799

Christina is the COO, Co-Founder of ServicersWeb, a digital marketing agency that provides search engine optimization, website design, digital advertising, social media management, and other brand management services for in-home service companies.

Christina is a Marine Corps veteran with experience in Electronics Calibration and Repair and worked as an inventory specialist for NAVAIR. She also has a MA in Language and Literacy from CSU Chico.

BSH Home Appliances Corporation
Justin Thomas
Senior 3rd Party Field Service Manager
Phone: 732-239-8786 | Cell Phone: 732-239-8786

I have over 18 years of experience in the Appliance industry. I began my career with Miele Appliances where I spent 14 years in multiple levels of their Field Service Department. After my time there, I spent almost 2 years as a Regional Service Manager with Samsung before joining BSH in 2017 as a 3rd Party Field Service Manager.

Electrolux Home Appliances
James Drew
Technical Trainer
Phone: 706-469-4791 | Cell Phone: 706-627-0344

GE Appliances
Casey Dover
Lead Technical Assistance Specialist

Casey has a technical background ranging from aftermarket automotive electronics to commercial appliance repair. He has worked for GE Appliances since 2013 as a Lead Technical Assistance Specialist. Before working for GE Appliances, he worked as a field technician for a small company in Oregon. He is currently attending college and working toward a degree in Applied Business Management. His passion is teaching and training new skills to others.

Commercial Food Equipment Svc. Asso.
Dan Reese
Director of Training
Phone: 336-346-4700 | Cell Phone: 813-426-6499

Daniel L. Reese is a 40-year veteran of the Commercial Foodservice Repair Industry. He started his career as a service technician and went on to be Co-Owner of a service company in Florida. His current position allows him to express his true passion of training and educating the next generation of service technician as the Director of Training for the Commercial Food Equipment Service Association (CFESA). To honor Dan’s passion for training CFESA awarded him their Dedication to Training Award in 2019.

Marcone Supply
Rick Kuemin
Director of Training
Phone: 314-562-0279 | Cell Phone: 314-562-0279

After joining the service field in 1979, he held positions with Whirlpool, Maytag, Scotsman, Fisher & Paykel, and others. In addition to the technical work, Rick also boasts a solid background in management and customer service.

With a career in appliance repair that spans more than three decades, there’s no doubt Rick knows his subject matter. In fact, he’s built a steady following of servicers who, time after time, return to his classes to receive the latest in education and training. An MSA certified trainer educated by various appliance manufacturers around the country.

Mike’s Appliance Repair, Inc.
Mike Buck
Phone: 734-397-3139 | Cell Phone: 517-404-9698

Past Vice President for Professional Service Association. Chairmen Education Committee Professional Service Association. Worked directly with Major Appliance Technology Schools for the purpose of increasing curriculum and ISO Certification. Member of Major Appliance and Refrigeration Technology Technical Committee and National Judge for SKILLSUSA.

Hobart Food Equipment Group
Kristina Ropas
Learning & Development Manager

Kristina is currently with Hobart Food Equipment Group as a Learning and Development Manager. She has been working in the skilled trades for over 30 years working as a construction educator, director of apprenticeship training and a consultant for career tech education and industry. As a vocational school student, a student advisor and a state competition judge Kristina has been involved with Skills USA since 1986. She is also the current national Vice President for the Postsecondary and Adult CTE Division for the Association of Career Tech Education.

James Drew
Technical Trainer

James lives in Augusta, Georgia. He has worked for Electrolux since October 2007, first as a Technical Support agent, then Technical Supervisor and now Technical Trainer. Prior experience includes numerous positions as a field service technician including Maytag since graduating technical school in 1996. James holds a Master technician certification with NASTEC as well as a certified proctor with NASTEC. James is a retired Navy First Class Petty officer since 2013 and became a certified instructor for the military during his career. James holds a Bachelors in Technical Management from DeVry University 2015 and an Associates of Applied Science HVAC from Augusta Technical College in 1996.

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Rich B.
Regional Service Manager

I started in the appliance business as a service technician with Sears in 2000. In 2004 I joined Fisher & Paykel as a regional service manager. I have been a regional service manager ever since, working for Bosch (BSH) in 2018, then Beko for the last 2 years, 2019 until now.


Scott Whitman
Engineering Support Team

A graduate of the University of Central Florida with their newly developed BSET program. I have nearly 40 years entwined in various aspects of the electronic industry. Initially built out a company that designed, built and serviced SMATV systems for the hotel-motel industry. Later I bought out my dad of his electronics sales and service company which I continued to operate and grow over the next 20 years. At the pinnacle of my career, I had the opportunity to join Samsung in the engineering support team where I have been since 2006.

My lifelong goal and drive has always been to create the best customer experience possible.

Residential & Commercial Appliance Technology